NEW! - Certified Corporate Housing Professional Certification

Examination Outline & Study Guide

CHPA introduces the Certified Corporate Housing Professional (CCHP) certification! This new program establishes clear, objective standards for your employee's knowledge of the corporate housing profession. Your clients will be confident in your staff's knowledge and expertise in meeting their unique and diverse needs.

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Examination Outline

1. Operations (37% of Examination)

• Candidates should possess an overall understanding of Corporate Housing
  business strategy, goals in working with vendors, communities,
  municipalities and associations to ensure the overall health of the business.
  Specific knowledge and skills in:
  • Business strategy, projections and goals of the company
  • Current activities relating to communities and associations
  • Strategic sales planning including marketing, advertising and
    promotions.
• Candidates must demonstrate the ability to manage the flow of all product
  and inventory compared to the needs dictated by supply and demand.
  Specific knowledge and skills in:
  • Standard leasing practices and interpreting apartment community
    lease documents
  • Company financial goals – applying “demand to supply”
  • Communicating information to sales and operations effectively
• Candidates should be able to communicate the vision and ethics statement of
  the corporate housing provider to all associates, guests and vendors to ensure
  fulfillment. Specific knowledge of:
  • The Corporate Housing Association Code of Ethics
  • Knowledge of Mission and Vision statements and their importance to
    an organization
• Candidates should have experience with an organized data system for
  fiduciary responsibilities that are compliant within the organization. Specific
  knowledge of:
  • Personal computer functions
  • Company utilized software packages
  • Company record keeping systems
• Candidates must demonstrate an understanding of how to manage guest
  services from arrival to departure to minimize vacancy through guest
  placement and lease management. Specific knowledge of:
  • Daily schedules
  • Customer service standards
  • Apartment inventory (e.g. furniture, house wares, utilities, etc)
  • Housekeeping procedures(e.g. weekly or bi-weekly housekeeping, turn
    cleans, final cleans etc)
  • Apartment set-up and tear down procedures
  • Resident arrival and departure procedures
  • Fair Housing
  • Emergency response procedures
• Candidates must have familiarity with employee Human Resources policy
  and legal requirements. Specific knowledge of:
  • Legal hiring requirements
  • Company hiring guidelines
  • Company training procedures

2. Financial Management (26% of Examination)

• Candidates must have the ability to interpret financial statements to
  determine the health of the business. Specific knowledge of:
  • Interpreting profit/loss statements
  • Daily financial reports
  • Budgeting process
  • Inventory control
• Candidates should be able to demonstrate the ability to prepare financial
  reports. Specific knowledge of:
  • Future expense projections
  • Future Revenue projections
  • Historical revenue data
  • Historical expanse data
  • Acceptable accounting principles
  • Strategic business goals
• Candidates must show an understanding of cash flow management by
  monitoring payables/receivables to ensure business viability. Specific
  knowledge of:
  • Accounts receivable process
  • Accounts payable process
  • Standard collection system
  • Inventory management
  • Auditing information for accuracy
  • Posting money into correct accounts

3. Marketing and Sales (37% of Examination)

• Candidates should have an understanding of how to create market visibility
  through multimedia advertising to maximize financial management goals.
  Specific knowledge of:
  • Market awareness
  • Communicating and projecting corporate image
  • Market trends
  • Fair Housing Laws
  • Comparing competitive bids
• Candidate should have experience in developing and implementing a
  strategic sales plan to increase revenue and generate new business. Specific
  knowledge of:
  • Business development
  • Client retention
  • Standard operating procedures
  • Market awareness
  • Trends
  • Budgets
• Candidates must demonstrate the ability to implement financial budgets and
  reports by using historical and forecasted data to increase profitability.
  Specific knowledge of:
  • Sales goals
  • Accounting principles
  • Corporate systems
• Candidates must understand how to execute overall projections, strategies
  and goals in working with business components to implement and parallel
  corporate vision. Specific knowledge of:
  • Performance levels
  • Accounting
  • Inventory
  • Sales
  • Information technology
  • Fiduciary responsibilities
  • Market awareness
• Candidates must be familiar with cultivating relationships between the
  corporation and the business components for enhanced corporate visibility.
  Specific knowledge of:
  • Business components
  • Vision
  • Market awareness
  • Corporate culture
• Candidates should have experience in implementing and monitoring
  corporate policies to maintain integrity of the internal corporate
  environment. Specific knowledge of:
  • Corporate philosophy
  • Legal issues
  • Corporate systems
  • Standard operating procedures
  • Ethics

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Frequently Asked Questions of CCHP Certification

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