Job Title: Director of Operations
Company: Basic Overnight Quarters
Job Description: SUMMARY Responsible for daily operations of Basic Overnight Quarters within the National Capital Region, Virginia and Maryland. This includes over 230 corporate apartments located in a number of complexes currently in Silver Spring and Bethesda, Maryland; Lorton, Petersburg, and Arlington, Virginia. Responsible for all Branch staffing, hiring, and supervision to include daily operational tasking. Plans and manages work flow on all actions to support lodging operations that also include customer service and customer complaint management. Must have supervisory skills of managing 3-5 individuals. RESPONSIBILITIES • Maintain current and accurate information on the Resort Data Processing (RDP) system to include daily work orders, daily cleaning reports, property tenant reports, and charges via merchant account, furniture tracking models and billing rate codes. • Maintain branch operating budget with no cost overruns. • Participate in the hiring, supervising and conducting performance evaluations of Branch personnel. • Plan and supervise daily work flow for branch staff personnel to affect set up, turn over, turn in, and quality assurance/checks for all BOQ apartments within area of responsibility. • Responsible for enforcement of BOQ policies and documenting procedures for all branch personnel. • Insure that branch office is manned to take calls during normal office hours. • Coordinate all subcontract services in support of lodging operations (i.e. Furniture Rental, Utilities). • Knowledgeable and informed of current market trends that impact lodging within the National Capital Region and throughout area of responsibility. • Develops and maintains dialogue and rapport with current property managers and identifying new properties that meet BOQ business service and pricing model. • Indentify, develop, and maintain dialogue/rapport with government and corporate clients for lead development within the National Capital Region. • Overall responsibility for following up with all leads, apartment issues, and tenant complaints reported to branch operations; use current technologies and software programs to generate tracking reports. • Must be available for after-hours calls and support. • Represent BOQ as required for meetings and marketing/media events. KNOWLEDGE AND SKILLS Knowledge of Microsoft Office Programs (Excel, MS Word, MS Publisher, MS Outlook, and Access) Excellent telephone and e-mail protocol Abililty to communicate effectively - oral and written Possess effective interpersonal communication and conflict resolution skills to deal with clients and staff. Independent judgment necessary to prioritize tasks. Financial exposure that includes invoicing, accounts receivable and accounts payable. Management skills in either property management (preferable) or hospitality service
Location: Arlington, VA
Notes: To be considered a valid candidate, you must submit a cover letter, including salary history, with your resume to hr@boqinc.com.

CONTACT INFORMATION:
Contact Company: HR Resolutions
Contact Name: Karen Young
Address: 5441 Jonestown Rd
City/State/Zip: Harrisburg, PA 17112
Phone: 717-652-5187
Fax: 717-652-2187
Email: hr@boqinc.com