CCHP Frequently Asked Questions
Below are a list of frequently asked questions. As questions come up, we will continue to add to the list. Click on the section header to jump to one of the three sections or click on a particular question to jump to the answer. Please review the main CCHP page for additional resources and materials.
Why should I take the CCHP exam?
The Certified Corporate Housing Professional (CCHP) certification exemplifies competence and professionalism in the corporate housing industry. Having the CCHP credential will show prospective clients and business partners that you take your profession seriously and have a foundation of knowledge and experience. Essentially, it helps set you apart.
Are there criteria to sit for the exam?
Yes. Please look at the requirements criteria here.
How much prep time is needed before I take the exam?
It depends on two key factors. The first is your experience in corporate housing. The other is the amount of time you can dedicate to preparation. As a general guide, we tell prospective test takers to allow three months to study and prepare for the exam.
Do you have study guides and resources to help me prepare for the exam?
How do I apply to take the exam?
The Application is now online. Go to www.ptcny.com, click on Test Information, then scroll down to the section for CHPA. Follow the instructions on how to complete and submit your online application and payment. You should also download the Handbook for Candidates, which should be read before you complete your application.
I am having trouble with my online application. Who can help me?
Please contact Professional Testing Corporation (PTC) Technical Support at firstname.lastname@example.org or call them at 212-356-0660.
How do I apply for special needs accommodations?
If you have a disability covered under the Americans with Disabilities Act (ADA), please go to www.ptcny.com – For Candidates section – to download the Request for Special Needs Accommodations Form. Then upload your completed form to your online application in the "Supporting Documentation" section.
I can't take my examination. Can I get a refund or reschedule to another date?
Please refer to the refund and/or rescheduling policy in the Handbook for Candidates for your examination.
I submitted the application. When can I take my examination?
Scheduling Authorizations will be emailed to candidates approximately 10 days after the application and fee have been received, reviewed, and processed. The Scheduling Authorization will indicate how to schedule your examination appointment as well as the dates during which testing is available. Appointment times are first-come, first-serve, so schedule your appointment as soon as you receive your Scheduling Authorization in order to maximize your chance of testing at your preferred location and on your preferred date. If you do not receive a Scheduling Authorization within two weeks of submitting your application, contact the Professional Testing Corporation at (212) 356-0660 for a duplicate.
How do I find a Computer Based Test Center near me?
Please visit the "Find a Test Center" page (www.ptcny.com/cbt/sites.htm) or call 1-800-733-9267.
When will I know about my test appointment?
Once you submit your application and payment, you will be emailed a receipt of payment. Within 3 to 5 business days, you should receive an email from email@example.com with your Scheduling Authorization and the information on how to schedule your test appointment. If you do not receive this email within 7 business days after you applied, please call Professional Testing Corporation (PTC) at 212-356-0660.
What do I need to bring with me to the test center?
All candidates MUST present their current driver’s license, passport or United States military ID at the test center. The name on your form of identification must match the name on your Scheduling Authorization.
Will I get directions to the test center?
Yes, you will receive an email from PSI right after you make your test appointment confirming the date, time and location of your examination as well as directions to the test center. If you do not receive this email, please call PSI at 800-733-9267 for another copy.
My test center was impacted by bad weather, internet disruption, or power failure. What do I do?
Please call PTC at 212-356-0660 for assistance. They will try to get you rescheduled to test as soon as possible.
When will I receive my test scores?
You will receive a print-out at the test center after you complete your examination with your unofficial “instant” pass/fail status. Your official score report with your exact scores will be mailed to you within 2-3 weeks after you complete your examination.
How can I use the CCHP credential once I pass the exam?
CHPA wants you to brag a little! For information on ways to share the CCHP and how to use it in your work place, click here.
Can I get my score over the phone or via email or fax?
As test results are confidential, they will only be sent by regular mail. Your results cannot be faxed, emailed or released over the telephone.
Can I get a copy of the questions and answers on my examination?
Due to examination security, the test questions and answers are not released to candidates.
How can I request a hand score or duplicate copy of my score report?
Please complete the appropriate form posted in the Candidate Corner www.ptcny.com, then send it to us with the required fee(s).
Where can I find the renewal application?
Renewal information, including the renewal form, can be found here.
What if I am a little short on hours?
If a professional holding the CCHP certification cannot meet the renewal requirements by their deadline, they can apply for inactive status. Inactive status provides CCHPs with an extension up to one year to meet the renewal requirements. As an approved inactive CCHP, a professional cannot use the CCHP credential. Requests for additional time must be approved. To apply for inactive status, CCHPs must complete the appropriate form and pay the inactive status fee. Applications must be received three months prior to the end of the certification period for the request to be honored. While in the Inactice status, CCHPs may recertify by earning CEs or by retaking the examination. To reactivate the CCHP from Inactive Status, the CCHP must meet all the re-certification eligibility requirements in effect at that time. Reactivation will be approved by meeting the renewal requirements, payment of appropriate fees and/or by re-examination. The CCHP certification may be reactivated at any time during the extension, as long as all renewal requirements are met. All credits must be earned within the one-year extension.
What CEUs are accepted for recertification?
Please see the recertification page for more information.