Emphasizes Mobile Capabilities and Guest Access to Information

Published Tuesday, May 8, 2018 11:00 am by Robin Spindel

Furnished Quarters, the largest independently owned and operated global provider of temporary furnished apartments, announced today the launch of MyFQ 2.0, a complete evolution of its previous guest and client portal. The revamped portal has a brand new look and functionality that prioritizes the guest experience. The tool has already received positive reviews and feedback from clients in its recent test phase.

MyFQ 2.0’s user-friendly interface provides a mobile, interactive resource for important stay information such as arrival instructions, WiFi credentials, building details and troubleshooting guides. The application fits the needs and expectations of today’s constantly connected guests whose lives are strongly integrated with smartphones.

“With improved mobile-friendliness and access to all the information our guests could possibility need, MyFQ 2.0 is the accessible, robust tool our residents have been waiting for,” said Cory Haber, Furnished Quarters’ Vice President of Technology and main architect of the portal.

Reflecting Furnished Quarters’ commitment to around-the-clock service, dependability and cutting edge technology, guests can submit housekeeping and maintenance requests within the tool and check their real-time status at any given time.

The information contained in the application is highly specific to the city, building and apartment in which each guest is residing. Users can check the local weather, learn about the building and its amenities, navigate a map of the area and discover nearby businesses offering special discounts via Furnished Quarters’ “Friends with Benefits” program. Full integration with Salesforce ensures this information stays current and accurate.

Previously, guests received a paper Welcome Kit in their furnished apartment containing much of the information that now lives within MyFQ 2.0. By abandoning these Welcome Kits and transitioning to digital assets, Furnished Quarters furthers its green initiative to use less paper, create less waste and minimize the company’s carbon footprint — all while enhancing the guest experience.

“MyFQ 2.0 allows our guests constant access to information and communication, with the added benefit of saving the company time, costs and resources and reducing negative impact on the environment,” added Brian Terry, Vice President of Operations at Furnished Quarters. “It’s a win-win for all involved.”

MyFQ’s next update will incorporate SMS messaging with two-way communication capability.     

About Furnished Quarters
Furnished Quarters is the largest independently owned and operated supplier of global temporary housing, offering over 100,000 fully furnished apartments in more than 800 cities around the world. The company, established in 1998 in New York City by brothers Steven and Gary Brown, currently serves more than 5,500 clients, ranging from top Fortune 500 corporations to small businesses. In late 2015, Furnished Quarters opened Q&A Residential Hotel in Lower Manhattan to offer nightly and weekly stays in full-sized apartments. For more information visit furnishedquarters.com.