Published Monday, September 16, 2019 8:00 am by Victoria Jackson

Global serviced apartment provider, SilverDoor Apartments, launched the first of its Partner Engagement Days yesterday, welcoming over 60 guests from 40 serviced apartment companies from across the UK.

The theme of the event was 'Connecting with the Customer' and a range of issues were debated, including e-distribution, cost vs quality, duty of care and guest experience.

Guests had the opportunity to pose questions and hear insights on relocation and travel management from representatives of corporate clients, TMCs and RMCs. There was also a chance for some informal networking over drinks and canapés after a thought-provoking afternoon.

This was the first in a series of annual events which will provide a unique opportunity for the serviced apartment industry to hear the views from a broad spectrum of SilverDoor’s client base, as well as a platform to present their opinions, debate challenges, explore opportunities and forge new connections within the industry

Group Head of Partner Relationships, Alex Neale, said:

“As the world’s leading serviced apartment agent, we are always seeking to better understand the key issues that face our customers, where developments in technology and traveller behaviour are moving and how we can best respond to these.

We also pride ourselves in the open and collaborative relationships we enjoy with clients and partners alike and believe in sharing experience, knowledge and best practice for the good of the whole industry. We hope to see even more of our colleagues and partners at future events.”

Joanna Cross, Managing Director, Clarendon said of the event

“What a triumph from SilverDoor – not an easy thing to do, getting so many industry professionals, peers, competitors, suppliers, partners and clients in one room!

A very well executed and constructed event of interesting updates, thoughtful insights, challenging debates and robust discussions and a new way to engage with my industry peers and get some valuable client insights”

Treda Shotton, National Sales Manager UK, Premier Suites echoed these sentiments

“The event was a great opportunity to network with industry colleagues and provided the chance to listen to various sessions provided by several of SilverDoor’s key clients. The panel session was particularly interesting and informative and, as always, SilverDoor’s hospitality was second to none.”