Core Values and Ethics

Our Commitments

CHPA’s Core Values

CHPA abides by a set of core values to drive association offerings and fulfill its mission to help members succeed in the industry.

DEI&A Commitment

CHPA will always endeavor to advance, educate, develop, and support a diverse, inclusive, and accessible environment that offers equitable opportunities and outcomes for all its members.

Who We Are

Code of Ethics

Members of CHPA subscribe to a standard Code of Ethics, guiding them to provide a level of service and professionalism clients can trust.

  • We provide professional corporate housing products and services in compliance with applicable codes, laws and regulations.
  • We stay informed on issues and trends that impact the corporate housing industry and our clients to better meet these needs, continuously improving and educating our associates.
  • We practice legal, truthful sales, marketing and advertising of our company’s products and services.
  • We do not make false or misleading statements regarding companies within the corporate housing industry.
  • We fairly disclose the obligations of both our company and the customer, clarifying expectations of all parties involved.
  • We provide our services competently in keeping with best practices, exceptional quality and the highest standards in the corporate housing industry.
  • We fulfill company obligations in an expeditious and equitable manner.
  • We respond to any customer service complaint expeditiously to meet the needs and concerns of our customers.
  • We actively promote the understanding and visibility of the corporate housing industry.
  • We exercise corporate social responsibility, giving back to the communities in which we operate.
  • We treat our customers, associates and business partners fairly and equitably, acting with integrity.
  • We respect our relationships with the communities in which we conduct our business and the companies with whom we partner to fill the needs of our customers.
  • We respect the natural and physical environments in which we do business.

Maintaining the highest standards of industry ethics is fundamental to CHPA’s mission and credibility. To uphold this commitment, CHPA has established a formal grievance process to address cases where a member company is believed to have violated the Code of Ethics. When violations are verified and the member company is found responsible by the Board of Directors, CHPA is required to publish disciplinary actions, ensuring transparency and accountability within the industry.

Code of Ethics Violations