This episode examines the buildings of the future and how we live, work and play in them. The built environment is incredibly important for the corporate housing/ serviced accommodations industry. From smart buildings to purpose-built developments– how will the built environment influence our industry?

In this podcast, you will hear:

  • Futurist Brian David Johnson and Mary Ann Passi, CEO of CHPA, discuss changes the built environment and what it means for corporate housing/serviced apartment providers 
  • Lauren Della Bella, President of SHP, outlines changes in building materials, construction technology and resource availability– and what that means for the buildings of tomorrow
  • George Westwell of Cheval Residences shares how his company uses the built environment to help guests foster community
  • Sean Miller, president of PointCentral, discusses ways to retrofit older buildings with fresh technology
  • Mindy Teo, vice president of brand, marketing and digital innovation for The Ascott Limited, shares how her company researched and launched a brand geared toward millennials 
  • Three things to do now to ensure your buildings are ready for the guests of tomorrow

Listen Now

Click here to download the full transcript


NEW for Season 2: Based on member requests, we have added a video component to our podcasts. Thank you to ASAP for their generous support! Watch the full episode or each section individually.

Full Episode  

Section 1:
The Road Ahead

Section 2:
What Matters

Section 3:
3 Things To Do

Key Takeaways 


 [Download Infographic]

Take Action

    1. Start small.

      • Look at small opportunities that might improve ROI or make things easier for you or your guests.

      • As you look at solutions or devices, consider an enterprise level solution rather than a consumer solution.

      • Consider easy ways to retrofit older units such as smart appliances, smart outlets, smart lights.

    2. Be creative with the resources at hand.

      • Think through the guest experience from beginning to end. What technology powers your guest experience, and how can that be enhanced?

      • How will your buildings evolve? What will they be like when they were the buildings of tomorrow?

    3. Create community.

      • How do you use your physical space when you’re building your space, retrofitting, redesigning? How do you create a physical space so that community can flourish?

      • Avoid isolated guest syndrome. Create opportunities to engage with others.



Additional Links and Resources


Stump the Futurist/Contact Us

Questions, concerns or comments on the Navigating the Noise podcast or trends impacting our industry? We want to hear from you! Contact us with your questions so we can address them in upcoming Navigating the Noise materials.