2020 Annual Conference

Tentative Schedule

*Please note the below schedule is tentative and subject to change. More detail will be added as programming is finalized. 

Sunday, February 23
 Time   Event
 1:00 p.m. Shotgun Start   Golf Outing at Wolfdancer Golf Club


Monday, February 24
 Time   Event
 10:30 a.m. – 12:30 p.m.   CCHP Exam Testing Onsite at Austin Testing Center
 12:00 p.m. – 4:00 p.m.   Exhibitor Move-In
 12:00 p.m. – 8:00 p.m.   Registration
 2:00 p.m. – 3:30 p.m.  

  Regional Meetings

 3:30 p.m. – 4:00 p.m.   New Member & First Time Attendee Reception (Invitation Only)
 4:15 p.m. – 5:00 p.m.  

  2020 Annual Conference Kickoff

 5:00 p.m. – 7:00 p.m.   Opening Reception in Exhibit Hall
 7:00 p.m. – 8:00 p.m.   Canadian Reception (All attendees are welcome!)


Tuesday, February 25
 Time   Event
 8:00 a.m. – 4:00 p.m.   Registration
 8:30 a.m. – 9:30 a.m.  

Breakfast in Exhibit Hall

  Small Staff Special Focus Group Meeting

 9:30 a.m. – 10:30 a.m.  

  General Session: Off Balance on Purpose

 10:45 a.m. – 11:45 a.m.  

  Concurrent Session: From Conversation to Action: Today’s Regulatory Landscape

  Concurrent Session: Building a Digital Marketing Strategy to Generate Leads

 12:00 p.m. – 12:45 p.m.  

  Concurrent Session: Financial Health: Key Metrics for Your Company’s Future

  Concurrent Session: Leverage Technology to Gain a Competitive Advantage

 12:45 p.m. – 1:45 p.m.   Networking Lunch

  Edison Tables

  Virtual Futurist Lounge

 12:45 p.m. – 2:00 p.m.  

  CEO Lunch: Defining Our Marketplace 

 2:00 p.m. – 3:00 p.m.  

  General Session: Best Strategies for Aggregators, Platforms and OTAs

 3:15 p.m. – 4:00 p.m.  

  Concurrent Session: True Colors Workshop

  Concurrent Session: LinkedIn for Prospecting: A Hands-On Workshop

 3:15 p.m. – 4:45 p.m.  

Exhibit Hall Break

  Edison Tables

 4:00 pm. – 4:45 p.m.  

  Concurrent Session: True Colors Workshop

  Concurrent Session: How Utilizing an Inbound Marketing Strategy Can Save Your Business

 5:00 p.m. – 6:30 p.m.   Happy Hour in Exhibit Hall


Wednesday, February 26
 Time   Event
 8:00 a.m. – 11:00 a.m.   Registration
 8:30 a.m. – 9:30 a.m.   Breakfast in Exhibit Hall
 10:00 a.m. – 11:00 a.m.  

  General Session: Creating Unshakable Client Loyalty: Insights from Mobility Professionals

 11:15 a.m.   Exhibitor Tear-down
 11:15 a.m. – 12:15 p.m.  

  General Session: Ritz Carlton Leadership Center: Memorable Customer Service

 12:15 p.m. – 1:00 p.m.   Networking Lunch

  Virtual Futurist Lounge

 1:00 p.m. – 2:00 p.m.  

  General Session | Operational Excellence: Three Strategies to Deliver Exceptional Experiences

 2:15 p.m. – 3:45 p.m.  

  Battle of the Bands Workshop: Rock Your Sales Revenues

  Battle of the Bands Workshop: Tackle Countrywide Operations Challenges

  Battle of the Bands Workshop: Make Your Marketing Pop!

 4:00 p.m. – 5:00 p.m.   Closing Celebration and Annual Meeting
 5:30 p.m. – 6:30 p.m.   Tower of Excellence Awards
 7:00 p.m. – 10:00 p.m.  

  Closing Industry Event: Austin Unplugged (Separate ticket required)


Continuing Education Credits

The 2020 Annual Conference has been approved for 11 hours of CCHP/CRP/GMS credit. If eligible, you will self-report your earned hours post-conference.

Host a reception or Company Event

Interested in hosting a company-sponsored reception or event during the 2020 Annual Conference? Please complete or reception/event request form and once approved we’ll put your planning team in touch with the hotel staff. If you have any questions about these events, please speak with Director of Education & Meetings Christine SaricosPlease note these events cannot conflict with CHPA sponsored programming above. 

Submit an event request